Terms & Conditions

This website is operated by Hollywood Jewelers, a family-owned jewelry business in Baton Rouge, Louisiana. By accessing or using this website, you agree to comply with these Terms & Conditions and all applicable laws.

You may use this website for personal, non-commercial shopping and browsing. You may not misuse the website, interfere with its operation, attempt unauthorized access, copy its content for commercial purposes, or use it in a way that violates any law or the rights of another person.

We make every effort to present our jewelry, materials, measurements, finishes, availability, and photography accurately. Because each piece is handcrafted and photographed under different lighting conditions, slight variations in color, texture, proportions, or finish may occur.

Product descriptions, images, specifications, and availability may be corrected or updated at any time without notice. A product page may also include important details about whether a piece is sold with or without a chain, the metal used, and the available options.

All prices are shown in U.S. dollars unless otherwise stated. Prices, promotions, product availability, and shipping charges may change at any time before an order is accepted. The price displayed at the time your order is submitted is the price that applies to that order, subject to correction of an obvious error.

Applicable sales tax, shipping charges, and any other checkout charges will be shown before you complete payment. We are not responsible for delays or costs imposed by a carrier or government authority after an order has shipped.

Submitting an order is an offer to purchase the selected jewelry. An order is not accepted until Hollywood Jewelers confirms it and payment has been authorized. We may decline, limit, or cancel an order when an item is unavailable, information is inaccurate, payment cannot be authorized, or we reasonably suspect fraud or unauthorized activity.

Payment is processed through our secure hosted checkout. You represent that you are authorized to use the payment method provided and that all billing and shipping information submitted with your order is accurate. If we cancel an order after payment, we will issue a refund to the original payment method for the amount paid for the canceled order.

Custom and personalized jewelry is made using the selections and information you provide, including spelling, capitalization, characters, metal, size, and chain length. Please review every detail carefully before submitting your order.

Personalized items may enter production soon after an order is placed. For that reason, changes or cancellations are not guaranteed after submission, and personalized items may be subject to different return terms. Please review our separate Refund Policy for the current rules that apply to returns, defects, and order errors.

We may contact you if a submitted personalization cannot reasonably be produced as entered. If we cannot complete the requested item, we will work with you on an appropriate resolution.

You are responsible for reviewing your order before payment, including the product, metal, size, chain length, personalization, quantity, shipping address, email address, and phone number. We are not responsible for an item made or shipped according to information entered incorrectly by the customer.

If you believe we made an error in your order, contact us promptly with your order number and photos or other helpful details so we can review the issue.

We ship physical jewelry to customers throughout the United States. Production or preparation time is separate from carrier transit time. Estimated delivery windows are estimates only and may be affected by order volume, weather, carrier delays, incorrect addresses, or circumstances outside our control.

You are responsible for providing a complete and accurate delivery address. Once an order has been handed to the carrier, tracking and delivery are handled through that carrier. If a package appears delayed, lost, or damaged, contact us promptly so we can help review the shipment and available next steps.

Returns, refunds, exchanges, cancellations, manufacturing defects, and personalized order issues are governed by our separate Refund Policy. Please read that policy before placing an order because personalized and custom jewelry may have different eligibility requirements.

Nothing in these Terms limits any rights or remedy that cannot lawfully be limited under applicable law. To request help with a return or order concern, contact us with your order information before sending anything back.

The website and its contents, including our name, logo, product photography, written copy, graphics, designs, and other materials, belong to Hollywood Jewelers or our licensors and are protected by applicable intellectual property laws.

You may view and print reasonable portions of the website for personal, non-commercial use. You may not reproduce, distribute, modify, publish, sell, or use our content or branding without our prior written permission.

To the fullest extent permitted by law, Hollywood Jewelers and its owners, employees, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website, your inability to use the website, or your purchase of a product.

To the fullest extent permitted by law, our total liability for a claim related to an order or product will not exceed the amount you paid for the product giving rise to the claim. This limitation does not apply where liability cannot legally be excluded or limited.

Our collection and use of personal information are described in our separate Privacy Policy. By using the website, you acknowledge that you have had an opportunity to review that policy. We use information needed to process orders, provide customer service, communicate with you, and operate and improve our website in accordance with that policy.

We may update these Terms & Conditions from time to time. Any revised terms will be posted on this page with an updated effective date when applicable. Your continued use of the website after revised terms are posted means you accept the updated terms. The terms in effect when you place an order govern that order unless applicable law requires otherwise.

If you have questions about these Terms & Conditions, an order, or a product, please contact Hollywood Jewelers: