Refund Policy

This Refund Policy explains how Hollywood Jewelers handles returns, refunds, cancellations, shipping concerns, and order issues for jewelry purchased through our website. Hollywood Jewelers is a family-owned jewelry business in Baton Rouge, Louisiana, established in 1985. We sell both standard jewelry and made-to-order personalized pieces, including custom nameplate necklaces.

Because many of our pieces are handcrafted and some are personalized to your exact instructions, eligibility can differ between standard items and custom or personalized items. Please read this policy carefully before placing an order. If you need help with an order, contact us using the information at the end of this page before sending any merchandise back.

We want you to be satisfied with your purchase. If you believe a return or refund may be appropriate, contact Hollywood Jewelers with your order number and a clear description of the concern so we can review the request and explain the next steps.

Not every order is eligible for return or refund. Eligibility depends on the type of product, whether the item was personalized or made to order, the condition of the merchandise, and the nature of the issue. Approved refunds are issued only after we have reviewed the request and, when applicable, received and inspected any returned merchandise according to the process described below.

Nothing in this policy limits any rights or remedies that cannot lawfully be limited under applicable law.

Personalized and custom jewelry—including nameplate necklaces and other made-to-order pieces—is created using the selections and information you provide at checkout, such as the name to engrave, spelling, capitalization, characters, metal, size, and chain length.

Because these items are made specifically for you and may enter production soon after an order is placed, personalized and custom jewelry is generally not eligible for return or refund solely because of a change of mind, preference, or dissatisfaction with a correctly produced personalization.

Please review every detail carefully before submitting your order. If we made an error in producing a personalized item, or if the item arrives damaged or defective, the sections below on manufacturing defects, incorrect items, and damaged merchandise apply.

You are responsible for reviewing and confirming all personalization details before payment, including spelling, capitalization, spacing, punctuation, characters, metal, size, chain length, and any other options you select.

Hollywood Jewelers is not responsible for jewelry made or shipped according to information entered incorrectly by the customer. Orders produced correctly based on customer-entered details—including misspellings or other personalization mistakes entered at checkout—are generally not eligible for return, exchange, or refund on that basis alone.

If you notice a personalization error after placing your order, contact us immediately. We will review whether the order can still be adjusted, but changes are not guaranteed once production has begun or the item has been completed.

If you need to change or cancel an order, contact Hollywood Jewelers as soon as possible with your order number and the requested change. We will do our best to help, but changes and cancellations are not guaranteed after an order has been submitted—especially for personalized or made-to-order jewelry that may already be in production.

If we are able to cancel an order before it is fulfilled, and payment has already been collected, we will issue a refund to the original payment method for the amount paid for the canceled order, subject to any amounts already incurred that cannot reasonably be reversed.

If we cancel an order ourselves because an item is unavailable, information is inaccurate, payment cannot be authorized, or we reasonably suspect fraud or unauthorized activity, we will refund amounts paid for the canceled order to the original payment method.

If your jewelry has a manufacturing defect, or if Hollywood Jewelers made an error in fulfilling your order—such as producing the wrong personalization, metal, size, chain length, or product relative to what you ordered and paid for—please contact us promptly with your order number and clear photographs or other helpful details.

After we review the issue, we will work with you on an appropriate resolution. Depending on the circumstances, that may include repair, replacement, or a refund. Our goal is to make the order right when the problem is caused by a defect or an error on our part.

Please inspect your package carefully when it arrives. If you receive the wrong item, an incomplete order, or merchandise that appears damaged in transit or otherwise not as ordered, contact us promptly with your order number, a description of the problem, and photographs of the item and packaging when helpful.

Do not discard the original packaging or shipping materials until the issue has been reviewed, as they may be needed to evaluate a carrier or fulfillment claim. We will review the report and explain the available next steps, which may include replacement, return authorization, or another resolution appropriate to the situation.

Do not send merchandise back to Hollywood Jewelers without first contacting us and receiving return authorization. Unauthorized returns may be refused, delayed, or returned to sender.

To request a return or refund review, contact us with your order number, the reason for the request, and any photos or details that help us evaluate the issue. If a return is authorized, we will provide instructions for how and where to send the merchandise. Please follow those instructions carefully and retain any shipping receipt or tracking information until the matter is resolved.

When a return is authorized, returned merchandise must be in the condition described in our return instructions. In general, items should be unused, unworn, undamaged, and returned with all original packaging, tags, certificates, and accessories that were included with the order, unless we instruct otherwise because of a defect or our error.

We may decline a return or limit a refund if merchandise is returned without authorization, is not in acceptable condition, is missing components, shows signs of wear or alteration, or does not match the item we authorized for return. Personalized and custom items remain subject to the eligibility rules described earlier in this policy.

When a refund is approved, it will be issued to the original payment method used for the order. Refund timing can vary depending on the payment provider, bank, or card issuer after we process the refund.

Unless we expressly agree otherwise in writing, approved refunds are issued to the original payment method rather than as store credit, cash, or a different form of payment. Shipping charges, taxes, and related amounts are refunded only when applicable to the approved resolution for that order.

You are responsible for providing a complete and accurate delivery address at checkout. Once an order has been handed to the carrier, tracking and delivery are handled through that carrier. Estimated delivery windows are estimates only and may be affected by production time, order volume, weather, carrier delays, incorrect addresses, or circumstances outside our control.

If a package appears delayed, lost, damaged, or delivered to the wrong address, contact us promptly with your order number and tracking information so we can help review the shipment and available next steps. Resolution for shipping problems depends on the facts of the case, carrier policies, and whether the issue resulted from an incorrect address or other customer-provided information.

If a package is returned to us because of an incorrect or incomplete address, refusal, or failure to claim the shipment, contact us. We will discuss options that may be available, which can include reshipping at additional cost or another resolution depending on the circumstances and the type of merchandise.

To request return authorization, report a defect or shipping issue, ask about a cancellation, or get help with a refund, please contact Hollywood Jewelers before sending any merchandise back: