Privacy Policy

When you shop with Hollywood Jewelers, contact us, or use our website, we may collect information you provide directly. This may include your name, email address, phone number, billing and shipping information, order details, and information needed to create or fulfill a personalized jewelry order, such as a name to engrave, selected metal, size, or chain length.

If you use our contact form, we collect the name, email address, phone number, message, and any other information you choose to include. The contact form also records whether you have provided optional consent to receive SMS communications. You may browse many areas of our website without creating an account or directly providing personal information.

We may also receive limited technical information when you visit the website, such as your browser type, device information, approximate location, IP address, pages viewed, and how you interact with the site. This information helps us operate, secure, and improve the website.

We may use personal information to process and fulfill orders, confirm purchases, arrange payment, prepare personalized jewelry, ship products, provide tracking information, and communicate with you about an order or request. We may also use it to respond to customer-service questions and provide support at our physical store or through our website.

We may use information to operate, maintain, troubleshoot, personalize, and improve the website; detect, investigate, and prevent fraud, unauthorized activity, and security incidents; comply with legal obligations; enforce our agreements; and protect the rights, safety, and property of Hollywood Jewelers, our customers, and others.

We send marketing emails or SMS messages only where appropriate consent has been provided or where otherwise permitted by applicable law. Purchasing jewelry does not automatically subscribe you to marketing emails or SMS messages. You can opt out of marketing communications at any time using the unsubscribe instructions in an email, replying as directed to an SMS message, or contacting us.

To complete a purchase, we use information such as your name, contact details, billing and shipping address, order contents, personalization instructions, and transaction details. Payment information is submitted through our secure third-party payment and checkout providers. Hollywood Jewelers does not store customers’ complete credit-card numbers on our website or in our own business records.

Payment providers and other service providers may process information as needed to authorize and secure a transaction. Shipping carriers may receive the name, delivery address, phone number, email address, order details, and tracking information needed to deliver a package and provide shipment updates.

We work with trusted third-party providers that help us operate the website and serve customers. These providers may include payment and hosted-checkout processors, ecommerce and order-management providers, shipping carriers, website hosting and security services, analytics providers, email or SMS communication services, and customer-support tools.

These providers receive only the information reasonably needed to perform services for us, such as processing a payment, fulfilling an order, delivering a package, preventing fraud, sending a requested message, or keeping the website available. Their own privacy policies may also apply to the information they process. We do not sell your personal information.

Our website and service providers may use cookies, local storage, pixels, logs, and similar technologies to keep the shopping cart working, remember preferences, support secure checkout, understand website performance, and help protect against fraud or abuse. Some technologies are necessary for the website and ecommerce functions to operate.

Depending on the tools active on the website, optional analytics or marketing technologies may be used only as permitted by applicable law and your choices. You can adjust cookie settings through your browser. Disabling certain technologies may affect shopping-cart, checkout, personalization, or other website features.

We may share information with service providers described above when they perform services for Hollywood Jewelers. We may also share information when necessary to complete an order, deliver a product, respond to your request, investigate suspected fraud or security issues, or comply with a subpoena, court order, law, or government request.

We may share information in connection with a business transfer, such as a merger, sale of assets, financing, or reorganization, subject to applicable law. We do not sell or rent personal information to third parties for their own unrelated marketing. We do not share your information for marketing communications unless appropriate consent has been provided or another lawful basis applies.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including completing transactions, maintaining order and accounting records, providing customer service, resolving disputes, preventing fraud, meeting legal and tax requirements, and enforcing our agreements.

Retention periods vary depending on the type of information and why we collected it. When information is no longer needed, we may delete it, anonymize it, or securely dispose of it, subject to technical, legal, and recordkeeping requirements.

You may ask us to provide access to, correct, or update personal information we maintain about you, subject to applicable law and reasonable verification. You may also ask us to delete information where we are not required to retain it, or ask questions about how we use or share it.

You can opt out of marketing emails by using the unsubscribe link in the message. You can opt out of marketing SMS messages by following the instructions in the message or contacting us. Opting out of marketing does not stop service-related communications, such as order confirmations, shipping updates, security notices, or responses to a customer-service request.

Privacy rights vary by location and may include rights to know, access, correct, delete, restrict, or object to certain processing, or to appeal a privacy decision where applicable. To make a request, contact us using the information below. We will not discriminate against you for exercising a privacy right and may need to verify your identity before responding.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Payment processing is handled through secure third-party providers rather than by storing complete credit-card numbers ourselves.

No website, transmission, or storage system can be guaranteed to be completely secure. Please use care when sharing information online and contact us promptly if you believe your interaction with us or an order may be unauthorized.

Our website and products are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it when appropriate.

We may update this Privacy Policy from time to time as our practices, services, or legal obligations change. The revised policy will be posted on this page with an updated effective date when applicable. Your continued use of the website after a revision becomes available means you acknowledge the updated policy, to the extent permitted by law.

If you have questions about this Privacy Policy, want to make a privacy request, or need help with your information, please contact Hollywood Jewelers: